SHIPPING & RETURNS

 

 

DOMESTIC SHIPPING

We offer standard and express shipping services on all Australian orders.

All orders are sent via Australia Post and are sent with "Authority to Leave". If you require a signature at time of delivery, you'll need to select the "Signature on delivery" option at the check-out. 
Please note if you choose to send standard shipping without signature, you are accepting responsibility if your order is to go missing in the post. We highly recommend you choose this option.

 *Delivery times are estimates only and do not consider any unforeseeable delays.

 Orders will be sent out within 2 business days of being placed, unless listed as a preorder item. 

 

INTERNATIONAL SHIPPING 

All international orders $250+ qualify for FREE Standard Shipping.

International shipping cost will be calculated at checkout. If your destination is not showing up, please get in touch and we will provide you with a shipping quote.

*Please note all import duties/vat/customs charges are the responsibility of the customer and if applicable, will be payable to local customs upon importation prior to delivery to you.

 

RETURNS

Full priced items may be returned for a refund or store credit if returned in unworn, new condition, with tags still attached, within 14 days of receiving purchase.
Once your return is received and inspected, we will notify you via email that we have received and processed accordingly. Shipping fees are non refundable and customers are responsible for return shipping charges.

Please note, for refund returns: Customers are responsible for return shipping charges as well as a 15% restocking fee that covers any initial shipping, transactional fees, packing materials and labor involved in the processing of your order. This will be deducted from the refund amount.

Please note, for store credit returns: Shipping fees are non refundable and customers are responsible for return shipping charges.

Returns can be mailed to-
Nim The Label
1/31 Lenco Crescent
Landsborough QLD 4550

Please ensure you include in the return your name and order number so that we can process correctly.

*Items purchased with a discount of 30% off or greater are final and not eligible for return or exchange.

FAULTY ITEMS

Our items are all quality checked before being sent out to you, however if you feel you have received a faulty item please email us hello@nimthelabel.com.au with a photo of the fault and details on your order. We will replace the faulty item if they are defective or damaged prior to wear.

ORDER LOST IN TRANSIT

If you have selected shipping without signature on delivery, unfortunately we cannot be responsible for items that are lost or damaged during transit. If however you have selected a shipping method with signature required, we are able to follow this up for you and resend your order where necessary. Please note you are also responsible for your order if you enter the wrong shipping address. Please email us immediately if you enter information incorrectly, it is not always possible to change, however we will do our best to update your order if it has not already been processed.